Vice President of Customer Success
Erika Cowen is the Vice President of Customer Success at F5. F5 provides multi cloud delivery and security of any application and API anywhere. Erika leads the worldwide Customer Success organization focused on delivering quantifiable outcomes for customers across all products, including a number of recent acquisitions. Erika is a seasoned executive in the tech industry with 20+ years’ experience in customer success, customer experience, enhanced support, training, and services. Erika has a proven track record building high performing and human first teams from the ground up in North America and overseas with experience ranging from large SP to smaller entrepreneurial organizations.
Erika attended the University of Western Ontario with a degree in Psychology and resides in Ontario, Canada with her husband and 6-year-old twins. Erika grew up in a family-owned golf course business and enjoys both the summer and winter sports Canada has to offer.
Erika volunteers time mentoring and facilitating sessions through Junior Achievement for middle school kids in Canada and professionally she is on the Customer Success Advisory Board for the Technology and Services Industry Association.